ndia’s stronghold on the shared services and outsourcing (SSO) sector, once fuelled by low-wage skilled workers, is now being challenged by other countries in the region such as China and Malaysia, according to a new study by Frost & Sullivan.Culled from interviews with 338 Fortune 500 and Forbes 200 companies, the survey found that structural factors such as low labor costs and abundant supply of relevant skills, helped ensure India remained the top destination for SSO activities. The study was conducted between February and June 2007, covering countries such as Singapore, China, Malaysia and the Philippines, and outlined global SSO activities across seven industry verticals including technology, business financial services industry (BFSI), logistics and healthcare.
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