America Online, Citibank, NEC Telecom, Caltex, Fujitsu, Alitalia – the Philippines’ roster of outsourcing clients stretches from Japan to North America to Europe, and the scope of services that the country’s BPO firms deliver is equally extensive.
For years, the contact center sector has led the rapid growth of the country’s offshoring industry. In fact, the Department of Trade and Industry (DTI) projects its growth to double to 80,000 seats in 2005 from 40,000 seats in the previous year. Recent years, however, have seen both established brands and dynamic startups in the BPO, Software, Animation/Creative, Healthcare, Financial, and Engineering sectors catching up with the pace of the contact center industry, posting dramatic increases in growth indicators.
India is currently the top supplier of BPO services, but the Philippines is close behind. With its strategic business location, steady supply of competent workers, world-class telecom infrastructure, and investor-friendly government incentives, among other advantages, analysts say the Philippines could well be India’s leading challenger.
source: bpap.org
